Swim Success
Support
For questions related to the app, training plans, or your account, contact us at
dev@theswimsuccess.com
We review every message and respond directly.
Frequently asked questions
How do I start my training plan?
Go through the onboarding in the app. Based on your choices, we build the plan that fits your level and your goals. You can choose a 6, 8, or 12 week plan. After onboarding, your full plan appears in the Training tab.
What happens if I miss a session?
Nothing falls apart. Your plan adjusts every week. When you rate your sessions and tell us how you feel, the app recalibrates the upcoming week. If you miss sessions or feel less fresh, you can reduce the volume. If you feel strong, you can increase it.
Can I generate extra training sessions?
Yes. In Today’s page, you will find a tab where you can generate additional sessions. You can generate up to two per day.
How do I manage or cancel my subscription?
All billing is handled by Apple. Go to Settings, then Apple ID, then Subscriptions.
Does my training adjust automatically?
Yes. Every new week is adaptive. The plan updates based on your performance and also on the input you give us at the end of each week. The more accurate your feedback, the more precisely the plan adjusts.
When will Apple Watch and Garmin support be available?
Both Apple Watch and Garmin support are planned for Q1 next year. We expect them to be ready in January.
How do I get help or report a problem?
Send an email to
dev@theswimsuccess.com
. Add a screenshot if something looks wrong. We reply to every message.
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